Alexandra Barcelona Hotel, Curio Collection by Hilton

Soy Hilton Honors Diamond, así que visito muchas propiedades Hilton y debo decir que el personal de ésta es el mejor que he experimentado. Y el hotel fue genial. Tuve una suite en la esquina del último piso que era fabulosa.

Reservé una estancia de tres noches aquí durante la última parte de nuestra luna de miel, ya que se veía bien y estaba en el área que queríamos visitar. Pero fue, de lejos, la peor estancia en una propiedad Hilton que he tenido. El registro fue una recepción bastante fría, sin la oferta normal de agua mientras esperábamos. No hubo mejoras de cortesía debido a la disponibilidad, lo que normalmente habría estado bien ya que reservé una habitación King Superior. Sin embargo, esta habitación debería haber sido nombrada Rey Inferior. El baño estaba sucio con pelos en la bañera (nunca entenderé por qué las bañeras todavía están en las habitaciones), en el inodoro y, lo peor de todo, en las toallas. La cama chirriaba con cada movimiento. El techo sonaba como si estuviera hecho de papel, ya que podíamos escuchar todo lo que había en la habitación de arriba, incluidos los ronquidos de su ocupante. Las puertas del pasillo sonaban como si hubiera un accidente automovilístico cada vez que se cerraba una. El inodoro goteaba constantemente y hay señales de daños por agua y moho encima de la ducha/bañera. Luego, la primera mañana, el servicio de limpieza entró en la habitación a las 9 am mientras nos despertábamos. ¿¡¿Quién hace la limpieza tan temprano? !? Cuando solicité un cambio de habitación después del baño sucio, el gerente llamó al servicio de limpieza y caminó por el baño conmigo, como si estuviera mintiendo. Luego le hizo un comentario grosero en español mientras "fuía a verificar si había disponibilidad". Entiendo español, pero no hablo bien así que uso inglés.

Seguramente no volveré a alojarme aquí y presentaré una queja ante Hilton.

Acabamos de estar en el hotel por una noche, pero hasta ahora es increíble. El personal es muy amable. Después de un largo vuelo nocturno desde los Estados Unidos, el bar en la terraza de la piscina era un agradable oasis. El desayuno de esta mañana fue perfecto. El hotel está situado en una zona muy cómoda desde la que es fácil llegar andando a toda Barcelona. Si no eres caminante, los taxis también parecen ser eficientes.

Actualizaré esto más tarde si las cosas cambian, pero no espero ninguna actualización. Recomiendo encarecidamente este hotel y su ubicación a cualquiera que venga a Barcelona.

El hotel está en una excelente ubicación para caminar. Cerca de tiendas, atracciones y muchos restaurantes deliciosos. Los dos hombres que me registraron el 19/8 alrededor de las 6 p.m. Fueron extremadamente antipáticos. Mi amiga no pudo hacer el viaje y llamó para asegurarse de que aún pudiera registrarme, pero la eliminaron por completo de la reserva sin avisarnos. No es gran cosa, pero le habría dado mi número de honores Hilton por puntos. Le dieron mucha importancia a su estatus cuando el único beneficio era el desayuno gratis, que con mucho gusto comía afuera en todos los excelentes restaurantes cercanos todos los días. Se les debe recordar que están en el servicio al cliente y no en la aplicación de la ley. Una sonrisa ayuda mucho. Los dos hombres mayores que me atendieron alrededor de las 7 am del 23 de agosto fueron extremadamente amables y deberían ser los únicos que interactúen con los invitados en comparación con los hombres más jóvenes. En general, excelente ubicación. El personal necesita controlarse.

Un favorito de Barcelona al que definitivamente regresaremos. Situado en el centro, pero aún así en una zona tranquila. Tienes todo lo que necesitas en cuanto a restaurantes y tiendas a un par de minutos a pie.
Lo mejor de este hotel es el personal. Realmente se aseguran de brindarles a sus invitados una experiencia.

El personal administrativo del hotel no está a la altura y es evidente que el hotel no es propiedad de Hilton. A mi llegada, encontré que mi habitación estaba sucia y el personal me informó que esto era normal. Aconsejaría no alojarse en este hotel debido al comportamiento poco profesional y descortés del personal.agosto 2023

Desafortunadamente, por mucho que lo intenten, el amable personal aquí no puede hacer lo que fue una experiencia terrible en la habitación y el alojamiento. ¡El restaurante estaba cerrado en temporada alta! No la publicidad que es un importante. Obviamente, no tienen suficiente personal, ya que vi a una mujer que trabajaba más de 12 horas. El hotel necesita una renovación, de manera importante. No 4 estrellas, de ninguna manera. La ubicación es lo que es, lástima que las habitaciones lo desperdicien.

Loved the staff and accommodations were above average. Great bar too. Breakfast was excellent. There’s a noticeable smell in the entry area and hallways that needs to be corrected. Otherwise nice hotel.

Servizio eccezionale, rapidi cortesi e risolutivi. Attenti al cliente e pronti a risolvere qualsiasi esigenza.
Top!

Stayed here for 4-nights on a holiday. Great location, allowed us to easily explore the city. Staff were very helpful and gave us tips on transportation and places to visit

Great location is probably the main highlight of this hotel. Other than that, was an average experience. Front desk is condescending and we had to fight to get the room we booked. We had a king room booked for 2 adults and a very young child. The website said children under 12 are free. Now, a king bed should be more than enough for our family, it has been in every single country we have been to. But front desk gave us unnecessary attitude from the get go. Citing that the current booking won't allow a child, we were downgraded to the worst room possible- cramped and dark and we were charged for the child. They kept talking about some rule in Spain about traveling with a child but then probably Seville is not in Spain as we did not face any issue there. Now, paying wouldn't have been an issue if they were nice about it but their behavior was off-putting. On fighting back, we were given a better room. That was atleast good of them. But we still believe we were incorrectly charged. We are Hilton Gold members and hence chose this hotel but that wasn't even acknowledged. We loved Barcelona though and hope to visit again soon and have a better stay experience.

The hotel is a bit dated and rooms are small and crowded. We chose this place based on our prior experience of similar Hilton hotels in other European cities but were disappointed. This was our least favorite Hilton hotel. However, the staff was very kind, professional, accommodating. The dinning options were as expected in a place like this hotel.

Ruidoso de noche. El camión de lavandería pasa a altas horas de la madrugada. El sonido que provoca es fuerte y causas molestias a los vecinos. Tras reiteradas solicitudes, todo continúa igual.

Cabe destacar que al otro lado de la misma manzana esta el Hotel Monument, que manda el camión de lavandería los domingos por la tarde para no perturbar descanso de nadie de noche. Se ha solicitado que Hotel Alexandra haga lo mismo sin ningún éxito.

No tienen respeto ni por sus clientes ni por resto vecinos de la calle. Denota una dejadez y un falta grave de imagen para un hotel de la cadena Hilton.

I had a noisy stay. They had a construction project going on directly above me and the cleaning staff had a supply closet right outside my door that they started going to bright and early. Also, the gym was closed. The rooms are nice and a stay could be nice for someone else.

Rooms leave a lot to be desired. Very small for the price. You are mainly paying for location. Breakfast was disappointing and in a windowless basement, with food setup on card tables. Front desk was very helpful and kind. I won't be staying again however as you can find much nicer rooms and breakfast for the price.

Beautiful suite with a terrace and window seat. Jetted tub w/robes and slippers. Shower was excellent with multiple directional shower heads.
Only issue.air conditioners not working well. Warm and stuffy most of the night.

We stayed here with our teenage daughters for our 20th wedding anniversary. It was fantastic! Clean and in a really nice part of the city. The staff was welcoming, helpful, and funny! Their bartender made us the BEST dirty martini ever! The pool needs a little fixing/updating but other than that I would highly recommend staying here!

Rude staff.
Small and low light rooms.
Missing amenities in toilet.
Poor Breakfast.
This should not be a hilton hotel

Perfecta estada a l'Alexandra, com sempre. Ubicació immillorable, excel·lent servei, bones instal·lacions. Un hotel que recomanem sense cap dubte.

Let's start with the positive.
1. The housekeeping is wonderful. They clean your room any time of day that you are out and they do a wonderful job.
2. The location of hotel is quite good. We spent most of our time in the Gothic Quarter so in the future I probably would stay there but this hotel is centrally located between Sagrada and the Quarter. You are right off Gracia which is their 5th avenue. Quite posh. Barcelona also has a lot of taxis and a metro so you can get anywhere you are going very easily. I highly suggest going to the Monument hotel's rooftop bar on the corner at night for a lovely view.
3. The property has a pool which is great after a long hot day sightseeing. And there is drink service there (I highly suggest an Aperol Spritz). The pool needs maintenance, there was some black mold on the tile grout and some of the tiles were pulling up from the bottom of the pool. It's a wading pool and closes at 7pm due to noise. The pool is in direct view and sound to private residents.
4. The breakfast is excellent! Make sure you find the breakfast hours.
5. The waitstaff at the bar at pool and at restaurant are very nice. Solomillos is the restaurant on property and is the Charcuterie and the room service food. There is one menu for the hotel. My daughter and I really enjoyed trying the different steaks and sides.
6. The AC worked beautifully in the room! And thank goodness, after a long day walking and sightseeing the heat it was very nice to come to a cool room.

Now the negatives:
1. The app isn't very descriptive of the rooms in this hotel. My daughter was in the hotel before me in a twin bed room and her room was bigger than mine and I was in a King Supreme. Also, Hilton Honors rooms are on the first 2 floors of the building. So no need to book a pool view. You will have no view, just the roof of the arbor at the pool. The street facing rooms have a balcony, however it is not a balcony you can sit at. I was hoping to have coffee sitting on my balcony, alas we used balcony to dry our bathing suits. I believe the upper floors have the better rooms so I highly suggest requesting those.
2. The room I was in was small despite it being a King Supreme and had furniture, in my opinion, that got in the way of the small square footage.
3. The bathroom has a separate toilet from vanity which is nice, and the shower head was very good. However, we had a tub in our room which was fine with us, but it's a deep tub so if you have issues getting in and out of tubs, make sure to ask about this. Also, the water is super hot. I love a hot shower, so I had no issues with this, but be careful! The bathroom also had extra furniture that I didn't think was necessary, like a chunky wood table and a floor towel rack. In such a small bathroom, didn't seem necessary.
4. I found the room quiet of street noise overall. What mostly woke us up was housekeeping on the floor above us. We were waking up at 10am so we weren't bothered by it, but doesn't seem to be a lot of insulation between floors. So, again I recommend a higher floor.

Overall, not a bad stay. Thought the hotel was going to be a bit better considering where it is located.