ChicRoom Barcelona

We loved our stay in Barcelona! The short term holiday apartment we rented from Chicroom was beautiful, clean, in the city centre.and the check in was very quick and easy!

Personally I would be careful my partner has been having lots of hassle getting her deposit back from the landlord, she rented a studio apartment for 6 months at a cost of 1000 euro plus 80 euros a month to cover utility bills.

During the check out we were told that the 2000 deposit will be returned after they check the bills and also told by the landlord this would take a maximum of 10 days.

We are now a month 1 and 6 days after the check out and the landlord has chosen to ignore all phone calls (at least 2 a day every day) messages, emails, and instant messenger. The agent has told us that they cannot do anything as they do not hold the deposit.

We are now at the point where this is becoming very worrying as we have had to visit a solicitor in Spain at extra cost to advise us on what is best.

Although ChicRoom Barcelona seems that they have a great portfolio of properties and very friendly on the phone I still do not see to this day what they are doing about the situation in order to resolve it.

Its very unprofessional and when we return to live back in BCN we will certainly not be using them

I used several different flat providers before moving permanently to Barcelona. Chic Rooms was the best we found.

We had LOTS of problems with other companies - one pulled a bait-and-switch on us. Another gave us a place with an dial-up speed internet connection and then kept our 1,500 Euro pre-payment when we had to leave, and now refuses to respond to calls or e-mails at all. We had other horror stories as well.

However, Patricia and Christian, the principals who run Chic Rooms, really listened to our needs and frustrations, and bailed us out of a jam when we were at wits-end in this unwieldy city.

Our flat in El Born was awesome - big, bright, quality installations, with a huge terrace, picnic table and awning - definitely the most comfortable of the 7 or 8 flats I stayed in on previous trips to Barcelona.

Patricia and Christian are quality folks - we found them to be honest, very responsive and easy to deal with. It was helpful to have a second decision-maker readily available when one was out of the office. They're also lovely people, which wasn't the case with everyone we dealt with.

We had occasion to test the quality of their service several times. When the internet was acting wonky, they sent workmen. It turned out there was a problem affecting the whole neighborhood. When we had to extend at the last minute because the permanent flat we had found wasn't ready yet, not only were they were flexible, but they even offered to change our rent to the monthly rate, which let us stay longer at no extra charge.

There are a small number of reliable, honest companies run by good people with with access to great high-end flats in Barcelona. In our experience, Chic Rooms is one of the best.