H10 Catalunya Plaça Boutique Hotel, Barcelona

Stayed here two different times. Once for 3 days before my cruise and for 1 night after my cruise.
Clean rooms, friendly and helpful staff, great location.
I didn't like the breakfast much, but my son was happy with it.
I would recommend this hotel over and over for the biggest reason of the staff being soo kind and helpful.
I had issues with my wifi and the staff helped out right away with no hesitation. I needed a cab to get to the airport & cruise terminal and they had one ready for me first thing in the morning. My son had a blister so painful on the inside of his mouth and the staff were quick to grab some salt for me so my son could help it with salt water.
The staff went above and beyond helping with everything and it made my visit that much more enjoyable.
A special thank you to all!

This was a really unfortunate and unpleasant experience. We booked to stay here for a 2 night stay in Barcelona yet decided to check out early after the first night to find an alternative hotel - not ideal during such a short city break. Based on our experience, I'd recommend against staying or booking at this hotel.

Firstly, the hotel is in a fantastic location in the centre of Barcelona with a metro station and convenient bus routes directly outside. For a short stay in Barcelona, you can experience the city easily from here. However, this is where the positives end based on our experience.

We arrived early in the day prior to the check-in time, and were able to store our bags away. The hotel is in an old building, so it is not gifted with space. The hotel reception / lobby was slim and small, making it uncomfortable for preparing for the day ahead without access to the room. Staff however were helpful with bags.

When we later checked-in to our room, we were located in the upper-most 5th floor room to the top of the hotel, 2 floors above where the lift stopped (not problematic for us), however it felt like this was truly the forgotten room in the hotel.

The room was tiny, with a low head-height, creating a claustrophobic feel. Some of the decor was nice, however most of the decor felt very old and tired. The bathroom was far too small without any room for manoeuvring. The shower itself was tiny, and it was bizarrely difficult to move and wash in it. Towel rails were in the most useless positions, so one has to resort to putting your towel on the toilet whilst showering. More problematic however was the fact that the shower barely worked, with hot water disappearing within 30 seconds, and water pressure being totally useless. When we called reception, the response we received was that this was normal for the showers in the hotel. This shower was far from normal, or acceptable! Even more concerning was that after 90 minutes of the air conditioning unit being on high power and low temperature, the room hadn't cooled down at all. The air conditioning barely functioned, and with the small room being located at the top of the hotel, the room was hot, stuffy and uncomfortable. As a further point, no toiletries were provided. We felt really disappointed with the room, and all of the above made us feel like we had been placed in the forgotten room which barely gets used / looked after.

When we raised the issues with the hotel receptionist that evening, the initial response wasn't very helpful. We were told that other rooms were not available, despite both the hotel website, and booking.com saying that there were alternative rooms available (one an upgrade, one a downgrade). When we probed this further, the receptionist conceded that the downgrade option was available, yet the upgrade wasn't - this was hard to believe.

We accepted the downgrade purely to sleep in an air conditioned room, however this second room was even smaller, with a small double bed, and a simply a small slither of space to each side of the bed. It was definitely the smallest hotel room I've ever seen. To our relief however, we could move in the shower, the shower was newer and functioned as it should, the air conditioning worked, and toiletries were provided. However, we were still only provided one towel between two people. It was insulting to have been told that the first shower was normal after being given one that now worked as it should. This room was noisy with the loud elevator being operated all through the night and morning, and voices and footsteps were loud from the hallway. Most frustratingly, cleaning staff were shouting outside the door all morning.

The morning's receptionist was much more apologetic, and wanted to arrange a solution for the second night, however we refused and were refunded for the second night, including the difference in downgrading.

Having experienced two rooms, with neither being acceptable, poor room preparation, and sub-standard service on the first night, we would definitely not recommend this hotel.

Buena ubicación, personal agradable, todo muy bonito y muchos detalles. Por contra.el ascensor solo llega hasta la 3°planta debido a que el edificio es patrimonio de la humanidad y no se puede modificar, por lo que las dos plantas superiores vas por escalera. La ducha es súper pequeña, por lo demás es muy chulo todo.productos de Rituals

In the heart of Barcelona, great location. I found it very expensive for the services offered. They claim they have a bar, but when we were there it was not available. Rooms are to a good standard.

Wunderschönes kleines Hotel mitten im Zentrum. Unser Zimmer und die Einrichtung waren toll und sehr geschmackvoll, man hat vom Trubel draußen nicht viel mitbekommen und konnte wunderbar schlafen. Das Personal an der Rezeption sowie beim Essen waren sehr freundlich und zuvorkommend. Das Frühstück war ausgezeichnet. Wir hatten einen tollen Aufenthalt und kommen sicher wieder!

Todo en el hotel estuvo magnifico, todo funcionó muy bien y muy limpio, el personal me dio un trato exepcional. Está muy céntrico, frente a la Plaza de Catalunya, con bonitas vistas desde sus habitaciones, tiene un estilo vintage muy acogedor, casi frente al hotel hay una piquera de taxis que funciona las 24 horas que fue muy conveniente para mi.

Très bonne expérience dans cet hôtel. Nous sommes passés par hasard pour y prendre une chambre pour deux nuits. Nous avons été accueillis par Anna à la réception, employée modèle, très agréable, souriante, avenante et très professionnelle. Elle nous a fait visiter l’hôtel et nous a proposé une jolie chambre et afin de baisser le prix elle nous a proposé la carte des fidélité pour cette chaîne d’hôtels. Belle offre et service de qualité. Petit déjeuner complet et chambre agréable cosi et bien équipée. Nous sommes restés deux jours de plus mais dans un autre H10 celui ci étant complet ils nous ont trouvé une autre chambre dans un autre établissement à 5 minutes à pied. Bel emplacement sur la place Catalonia à côté de la Rambla.
Je vous conseille cette chaîne. Troisième séjour dans leurs hôtels et toujours bien accueillis et hôtel de classe. Nous y reviendrons.

4 nights stay - couple

Amazing location - you got La Rambla, the main shopping street, Metro & Tour bus stations all right around 2-10 minutes away on foot.

Very sweet staff - all the girls here were so kind and courteous. Makes a great difference and feeling like home.

Cleanliness - fantastic! Each time the room is cleaned so well and things are arranged.

Room was far too small and the cleaning staf came cleaning the room late in the afternoon. I do not recpmmend this hotel.

Absolutely loved it. We stayed four nights. The hotel is so beautiful. Everything was spotless clean and there was a great relaxing smell all over the place. The restaurant area for the breakfast is beyond beautiful. Polite stuff always ready to help you with whatever you need. Totally will visit again!