Hostal Paraiso, Barcelona

Hostel is in a good location, rooms were clean and tidy upon arrival. Initial check in went well and receptionist was helpful and informative, told us they were having WiFi problems and gave us an alternate router to log in to.

Sadly that is the end of the positives; Subsequent receptionists denied any WiFi problem and the existance of the router we had previously logged in to meaning no Internet for the duration of the stay. Bins and room were untouched by cleaning during our stay.

Sadly, the main issue is the staff; After our initial interaction we were left wanting by the staff in every way possible. We were blatantly lied to about WiFi issues (other receptionists all denied having any issue with WiFi until I clarified I had already been informed of as much), treated rudely and without respect.

As an example. It was not uncommon to be left waiting outside for an inordinate amount of time after having pressed the buzzer for access, 5 minutes or more of standing on the street. On two seperate occasions a resident actually got off his seat, walked across the street and opened the door before reception had managed to move their finger over the button immediately in front of them.
We were told rather than asked that a maintenance engineer would be carrying out a repair in our room, and sure enough. He opened the door without even a knock as my partner and I were led in bed. This is another issue, the locks are not Yale type; Not an issue in and of itself however when you consider there is no air conditioning thus windows must be left open, and it's very easy to climb between rooms. Your property is not safe.

Final point being the "secure bike lock up" is not at all secure. It's a locked room downstairs, but whenever I asked for access to remove my bike I was simply provided the key and allowed to go down unsupervised, meaning I could very easily have left with any bike I so wished.

I'm summary, a hostel with alot of promise, likely to go to utter waste whilst under current management. Not at all secure and poor customer service. Would not reccoment nor rebook.