Lock and Be Free, Barcelona

This is one of most frustrating experiences. The pick up point is really comfortable for me to pick up deliveries that I have on regular basis, but the staff and the customer service are devastating. They always have such a face as if you bothered them with something. But the highlight is the story that happened to me recently with one of the employees Laura Diaz, who simply refused to give me the parcel I payed for because she couldn’t figure out things in the App. I was already holding the long awaited parcel when she very rudely pulled it back and refused to give it to me. At the same time she refused to find any solution to the situation and demonstrated by all her behavior and words that she truly doesn’t care about the situation.
I strongly recommend to avoid this pick up point if you don’t want to feel all the ignorance, rudeness and any lack of customer service that probably they are not even familiar with.