Meliá Barcelona Sky

¡Este hotel llamado de cuatro y cinco estrellas no es más que una cueva de ladrones! Me robaron descaradamente mi tarjeta de crédito y unas gafas de sol valoradas en 300€. Y no soy sólo yo: los huéspedes han estado denunciando robos a diestro y siniestro, desde perfume robado hace dos semanas hasta la friolera de 2000 € en efectivo robados de un dormitorio hace dos meses. Pero la gerente invitada, Paola, me aseguró que esto nunca había sucedido antes. Y que el personal esté capacitado para no robar a los clientes. No le desearía esta pesadilla ni a mi peor enemigo. ¡Manténgase alejado a menos que le guste que le roben!

Experiencia decepcionante para el cliente. Muy buen hotel pero alejado. La avería eléctrica se reparó rápidamente pero fue una gran sorpresa unos días después de nuestra visita. Nos cobraron por desayunos que nunca tomamos y la recepción cuestionó claramente nuestra palabra.

Para mi muy mala impresión. Desde el principio hubo dificultades para conseguir la habitación en sí, aunque todo quedó confirmado y escrito en un email. Me robaron el perfume de mi habitación, nadie se molestó en investigarlo ni ofrecer una solución. A un amigo le robaron el anillo, tampoco hicieron nada. Estoy decepcionado y definitivamente no volveré allí.

Hotel de categoría superior, 4 y 5 estrellas.
Servicio excelente y simpático, dispuestos a prestar atención y solucionar eventuales contratiempos.
Decoración de design, discreta, sobria, con estética elegante.
Da visitarlo.
Un restaurante increíble y la Planta 23 y 24, realmente unas vistas únicas de la Cuidad Condal (recomendable ir de día y tarde, para disfrutar de las vistas de toda la cuidad)

Mi marido y yo llegamos alrededor de las 10: 30 después de un vuelo de 9 horas y media y no pudimos registrarnos hasta las 15: 00. Sin embargo, el personal nos acomodó al ver que nos estábamos quedando dormidos en el vestíbulo jajaja. La habitación era hermosa con vista al mar, desafortunadamente después de desmayarnos en la cama con jet lag, nos despertamos 6 horas más tarde y mi pecho estaba pesado. Después de examinar la habitación, notamos algunas manchas en el techo, seguimos adelante y hablamos con la oficina principal solicitando que nos trasladaran. Vicky nos ayudó a encontrar otra habitación. Su servicio al cliente superó nuestras expectativas. Durante nuestra estancia Vicky y Manuel nos cuidaron. Nuestra estadía comenzó con obstáculos pero terminó siendo excelente debido al servicio que recibimos y la amabilidad Esta es una ubicación perfecta si desea mantenerse alejado del centro. Cogimos taxis para ir al bullicio del centro y nos alojamos en un hotel relajante y elegante. ¡Definitivamente espero volver a visitarnos!

El check in en el nivel 25 es un poco lento pero puedes disfrutar del lounge bar.
Siento que podrían arreglarlo mejor.

Las habitaciones, por supuesto, las pagas, así que es bueno. Ojalá te den más comodidades. Los artículos de tocador Elemis son geniales, pero faltan el peine y los auriculares.

Volveríamos por el tipo de hotel y grandísimo servicio. Lo único que nos disgustó un poco es que el bar tenía un horario pero al ver que a 5 minutos de cerrar tenían fiesta montada de un gran grupo, pedimos unas bebidas y enseguida nos dijeron que nos teníamos que ir. Si nos hubiesen dicho que ya cerraban (pues dada la fiesta supusimos que abrían mas tiempo) no nos hubiésemos pedido algo para tomarlo corriendo y primero nos dijeron a los turistas “locales” que nos fuésemos, antes que a los de la fiesta de extranjeros (nuestra percepción).

El hotel tenía unas vistas increíbles, toallas en la piscina, no entendía por qué han reservado en las tumbonas de la cama doble, eso es una estafa. El impuesto municipal de barcelona es una estafa, y nadie te advierte que no presupuestamos el impuesto municipal de barcelona. Teníamos 11 taxis en barcelona y el 85% de ellos fue grosero y también algunos incluso nos estafaron agregando dinero cuando se dieron cuenta de que solo íbamos localmente. Y no al aeropuerto. No todas las tarifas son un trabajo de aeropuerto. El personal de este hotel melia fue muy servicial, nada fue demasiado. Muy servicial, muy educado con nosotros, la habitación superior 25 fue una buena ventaja y valió la pena el pago de 5 estrellas por vacaciones y la piscina increíble. Las bebidas son un poco caras, pero la libra está débil ahora. Definitivamente recomendaremos este hotel y volveremos. Es un poco fuera de la ciudad y un viaje en taxi de 10 euros a la ciudad. Gracias.

Le daría cuatro estrellas pero las habitaciones eran feas y no tenían un buen diseño. Execelente desayuno en el piso superior con vistas a toda Barcelona.

Customer service is horrible, after 3 weeks and writing them 2 times, still didn't received the invoice.

La malla de la ventana no me permitió apreciar el mar. Todo lo demás muy bien. Gracias por su hospitalidad.

De très loin le plus bel hôtel de Barcelone. Je conseille vivement les chambre THE LEVEL. Une expérience indescriptible tellement c'était bien!

Sin duda un hotel super bonito y muy buen decorado, su Sky Bar en el piso 24 con hermosas vistas de la ciudad de Barcelona

Worst service I've ever received as a paying customer from a hotel in my life. I usually enjoy staying at the Melia (like Marbella and Madrid), but Barcelona was a special brand of unhelpful staff. I would not recommend.

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We had used a discount that we had used many times before, but due to an obscure policy change- we were not able to use it. We were not told we could not use it until we arrived at the front desk. We spent more than an hour or two in the front lobby- obviously stressed and worried about what would happen during our stay- and received absolutely no help in doing so. Comparatively- any other hotel manager would have realized that this was somewhat of a predicament and helped us through it, but that was simply not the treatment we received.

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I sincerely hope the staff at this hotel read this carefully: it is standard practice in your industry to do your best to help customers use the same price they have paid to get a room as similar as possible to the one that they could not have. Instead of just saying no, and leaving us on our own in YOUR lobby to "figure it out". We ended up paying almost 400 euros more to stay in a room that was significantly worse than the one that we would have gotten, because the staff refused to recognize that we needed the money back to book a room at THEIR hotel. I understand the no refund policy, and I understand it well. But if a paying customer is asking to transfer money they have *already spent* at your hotel, to use on a different room- you need a policy that helps clients reorganize their stay. I cannot stress how unhelpful the staff at the front desk were when we were having troubles. This was all on top of the fact that we know for a fact that hotel staff *can* make exceptions when it comes to this kind of discount after the policy change, and we know this for a fact.

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It was also exceptionally difficult to change the phone number on their rewards member site to be able to transfer some of the points we had paid with. If it weren't for the absolutely friendly service on the phone that we received from (Laura?), I would likely completely write off the Melia in general. While it still took a while, and it was largely inconvenient and totally ruined our entire first day in Barcelona, it was not for a lack of her trying her absolute hardest to help us.

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Now as for the breakfast. I think the breakfast we had downstairs (not at the Level) was one of the worst hotel breakfasts I've ever had at a hotel that claims to be a 4 (or 5?) star hotel. The colder food was.fine. It was scarce and a little stale at times (and the fruit tended to be a little soggy), but it was not the worst. The hot food was a shining example of what NOT to serve to living beings. The eggs were okay- if anything they could have used some seasoning. The sausages were terrible, the potato disks were hit and miss- sometimes soft and fluffy, sometimes hard as frisbees. The vegetables were a sham, and I would feel unfortunate if I were a vegetarian. My parents, once they arrived at the hotel, were staying in a Level room (which we worked extremely hard to get for them), and they had breakfast on the Level. They were treated extremely well from the beginning and breakfast was no exception.

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When they invited us up to eat with them, we could clearly see the difference in the quality of breakfasts between the upstairs and the downstairs. It was quite obvious that the leftover breakfast from the Level was being sent down to the floor level breakfast (and if it wasn't, I would strongly recommend you investigate why there is such a discrepancy in quality between the two). We were also treated a thousand times better by the staff on the Level (presumably because they thought we were "better" than the room we were actually staying in).

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I'm running out of room, so I will just say that the cleaning service was also an issue.

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Please do better. Never coming back to this branch for sure.

The hotel was pretty nice but at the checkout we were confronted with a huge bill. They have a pretty Ok spa area and we went there three times just to use the whirlpool.
What we didn’t know that the spa area was 20€pp each and the three times we booked it, we weren’t told once that we have to pay for it. If they would have told us in the beginning that it was so pricey we wouldn’t have gone there so often because it was definitely not worth the money.
So in the end we were confronted with a 120€ bill which we were not expecting.
So if you decide to go there be aware that anything could cost you extra money.

Excellent hôtel en centre de Barcelone, service de qualité, petit déjeuner top, magnifique vue sur ville, et parking collé à l’hôtel (payant), je recommande!

Amazing hotel! This is what you expect from a 4/5 star hotel. Staff and service are superb. The swimming pool and sunbathing area on the 6th floor is amazing and very chill vibe. The food bar on the ground floor as the whole hotel looks stunning. I'd recommend a room on one of the higher floors (14-24) with seaside view, that's absolutely priceless! Rooms are super clean and comfortable, soap and shampoo from Rituals, beds and pillows very comfortable. Our room was ready in the morning so no waiting for check in time! Highly recommended!

The Level at milia Barcelona sky is awesome
Great quality service and amenities!
Our check in was smooth and quick!
We're enjoying our time there!
Highly recommend

Hotel moderno, lujoso, con todo tipo de instalaciones (spa, bares, restaurantes piscina, servicio The Level, parking, vistas alucinantes, etc) a un precio-calidad excelente. Buffet desayuno excelente.

Habitaciones The Level muy cómodas, piscina perfecta, spa algo pequeño pero más que suficiente en un hotel, snacks The Level perfecto para quitar el hambre y con gran variedad de bebidas.

Quiero destacar especialmente como positivo el trato excelente recibido por todo el personal, muy especialmente por el personal de piscina, camareros de The Level y restaurante y también de la ayuda y servicios prestados por Jacopo.

A mejorar: algo de colas en recepción para check in y check out; no se han prestado todos los servicios The Level incluidos; mejorar la atención de la jefa del spa; recuperar algunos servicios antiguos de The Level (desayuno, tapas time estilo buffet, check in arriba, etc).

The Hotel was very nice. It is not very central, but if you want you can still walk pretty much everywhere. But I wouldn’t come back anytime soon, because of the extra charges that nobody told us about at check-in. At check-in I asked about the Gym and Spa area and not once was the extra charge mentioned. At check-out today we were told that we had to pay 80€ extra for 2 times use of the whirlpool. Which would be 20€ per person for one use. For me that is pretty insane, compared to hotels were I stayed before. I can’t remember a single time were I had to pay extra just to use the whirlpool.