Sungate One, Madrid

From the moment I entered the door I was greeting but some of the nicest and most helpful staff I’ve ever encountered at a hostel! I especially want to thank Agus for being so incredible. She was always happy to answer any questions I had about my stay, the city, and made me feel right at home. I highly recommend this hostel to anyone visiting Madrid!

Gran ambiente! Siempre que vuelva a Madrid voy a ir a visitarlos. Además si os quedáis unos días hacen varias actividades y todo super bien!

Estuve en Madrid al lado de la plaza mayor excelentes instalaciones, la atención también es super buena en especial Carlos que estuvo en la noche muy atento a todo.

Impecable todas las instalaciones pero lo que sobresale es el ambiente.un 10! El mánager Ángel un genio y los colaboradores Gabi, Agus y el resto me dieron una visita a madrid inolvidable! Saludos desde Rosario, Argentina

Mi experiencia fue increíble, desde el hostel que es súper cómodo y tiene un ambiente hermoso, hasta todo el staff que te hace sentir como en casa. Especialmente Gabi, Valen y Agus ️ Súper recomiendo!

I need more stars! I had one of the best hostel experiences of my life from. Check in to check out! I pushed back a flight to stay longer. It was so hard to leave! Much love to the whole staff, you know who you are!

A great hostel! Superb location. The staff is awesome, funny and helpful. Clean and nice vibes. They also do regular activities like tours and pubs, which contribute to the friendly and warm atmosphere. I had a great time! And Amit is the man ;)

Don’t stay in this hostel if you coming on holiday to Madrid you will feel like you’re in quarantine hotel! Some of the staff are very psycho about rules! Sheets and blankets are outdated could do the new ones! Just at any other hostel not this one!

This is the best hostel ever! I enjoyed it so much I extended my original stay and also stopped by again later on my trip in between destinations.

The staff and volunteers are super friendly and are some of the coolest people I've met. Plus I had a great experience of meeting a lot of fellow travelers from all over the world who quickly became friends.

Shout out to the following (in random order) : Agus for being my first friend in Madrid, Melissa for being the best tour guide ever, Gabi for all the fun events he led and always being around to help, Amit for the great conversations we had, and Carlos for keeping everything looking good at night and making sure I was good after partying.

Besides being a place to crash at theres: day trips to Toledo or Segovia, walking tour of Madrid, bar crawls, clubbing, and beautiful sunset picnics all organized by the staff! So you're getting a lot more than just a bed!

The people here made me feel at home and like part of the family so quickly that it made me want to never leave! If you're looking to have fun and meet great people come here! I know I'll be back again!

This hostel is perfectly located.
The walls and doors are very thin. You can hear a lot noises.
Mostly it is clean. Sometimes the toilets are dirty but this is because of the guests who are living there.
The bed is old and super used. Not really comfortable.
But the staff is friendly!
In total it's ok for the money.

I went on a spontaneous trip to Madrid a few weeks ago and stayed in Sungate One. Two weeks later I came back cause I totally loved the city AND the hostel family! Nothing but good about this place, can totally recommend

Pros:

- Very friendly and welcoming staff! Excellent people who can speak many languages
- Excellent location in the center and between 3 metro stations
- Very well equipped kitchen
- comfortable beds
- clean rooms, toilets, showers…

Cons:

- Very noisy during the night! People will be crossing the street and yelling all night long! The windows aren’t soundproof!
- There’s no elevator for those who might need it.

Hotel muy familiar, trato estupendo, ambiente amistoso, muy bien ubicado (al lado de Sol y de Gran Vía), bien limpio, ordenado, etc. Mis amigas y yo salimos muy contentos con nuestra estancia en este hotel. Pese a ser habitaciones compartidas con baños y duchas compartidos, hemos estado muy a gusto y con 0 problemas con las demás personas.
¡Volveremos!
¡¡Se lo recomiendo a todo el mundo!

I was a long-term guest at this hostel, and it was a great experience! Good, clean and functional facilities & very central location, and the staff were wonderful, very friendly and always happy to help! If you plan to spend any length of time at a hostel in Madrid, I'd highly recommend this one.

Amazing hostel! Close to the city center and the main gran via street. The staff is absolutely the nicest! I hardly recommend this place.