H10 Madison, Barcelona

UPDATED: in the hotel’s response, Rodolphe whom I dealt with personally, misrepresents two facts.

(1) the hotel *did not* offer me a different room - they flatly and unsympathetically told me they were sold out (this is why I left)

and

(2) I absolutely paid for the room with a view. I have it in writing in a confirmation email.

It’s a gorgeous hotel, but the front desk needs to build stronger guest empathy.

I’m giving this hotel a low rating because somehow between h10 and agoda there was a bait and switch where the cathedral room turned out to be a loud room on the first floor with a view of a garbage dumpster that was unloaded by a very large and loud garbage truck several times even during the night.

The hotel staff was not sympathetic with my situation either during my arrival or after realizing their was a mix up. They took no responsibility whereas I would expect a high end hotel to sort it out on the guest’s behalf.

Agoda was actually helpful and didn’t blame the hotel. Ultimately, the hotel and agoda agreed to refund two nights since the room I tried to book wasn’t available but it took a bunch of calls to agoda and almost zero help from h10.

Hotels like h10 act like their victims of agoda but in truth agoda is helping them sell their inventory and it’s not good hospitality for the hotel to put the onus back onto the customer to deal with

such a mix up.they’re willing participants in such booking channels and should help guests out.

I will say the room was very, very nice and I did sleep very well despite a lot of initial noise from the aforementioned procession of nocturnal garbage trucks.

The lobby was gorgeous and had beautiful art. The location is great too. If you’re a light sleeper be sure to book cathedral view or bring earplugs. If you’re booking through a channel like agoda, a call ahead to confirm what you booked is what you’ll get is advised.

This hotel is just perfect. I was there to celebrate my birthday and they prepared a surprise for me while I was out for dinner. The breakfast is delicious. The rooftop is gret. The bedroom is super comfortable and the team is very kind. Amazing

My husband and I stayed here for our honeymoon during our stay in Barcelona and we loved it. The room was a little small but the service and staff was impeccable. They even booked us a COVID-19 test at a nearby lab for our flight back home. The pool was great and the location was in prime. We loved our stay here!

Loved this hotel! Great location and the staff is extremely helpful and friendly. Will be back in two weeks and hopefully next year as well. Rooftop pool and bar highly recommend. Cathedral views from the room and beautiful views from the rooftop.

L'accueil, les chambres étaient à la hauteur attendue: propre, jolie décoration, soucis du détail, emplacement. Toutefois points négatifs pour le rooftop où la propreté et le service n'étaient pas au rendez-vous.
Cependant nous conseillons fortement cet hôtel très bien placé.

Where to begin? Perhaps with what got me in the front door, which was their generous promotional discounts-for whatever reason they were running the deal, I went for it, and now I'm a fan of the chain. In terms of design, decor and comfort the hotel was one of the best I've ever experienced, and that's going up against several Four Seasons properties. Kudos to housekeeping who gave me a pristinely made-up bed and room every day, front desk staff unfailingly helpful & pleasant, breakfast was a real feast and staff & service were flawless. Enjoyed it so much I extended my stay another 2 days. Great location to combine city & beach.

Super hotel. Best location to visit Barcelona. Your in the middle of almost everything. Our room had view of the cathedral. Very good breakfast. The personnel serve you as a king. Best bed I had on any vacation. Very clean and nice room. The water in the (big) shower is directly hot. The view @night on the rooftop is beautiful. It’s nice to sit there. The personnel is very friendly and help you with everything. Special shout-out to RuBen @ the frond desk. Thanks Madison for our lovely stay. A+