Metropolitan Balmes, Barcelona

Im a member of Metropolitan for 3 years now and I see this gym going down the hill lately.not friendly staff at the reception, balneo facilities not always working, cockroaches at the spa.whats going on! Its a pricey membership for a city like barcelona, you can do better than that.

Servicio y atención excelente! Lo recomiendo 100% aunque la sala de maquinas es bastante pequeña.

Fuimos a entrenar aquí porque nos pillaba mas cerca que nuestros clubes, la entrada no es cara, son 6 euros por persona, pero solo si eres socio de otro club, sino no puedes entrar.
Y la verdad nos decepcionó, es bastante pequeño y hay poco espacio entre las maquinas, y en comparación con otros clubs, notamos que había poco material para hacer ejercicios de fuerza y poco espacio. Por otro lado, el personal es muy amable y están bastante pendiente por si necesitas ayuda.

He estado en el departamento de Belleza y me ha encantado el trato, a pesar de no ser socia. Me atendió Macarena, una gran profesional que se nota le gusta su trabajo y te lo explica todo perfectamente. Sin duda volveré

Spa is barely working.most of the time closed and you have to deal with it.
They are always trying to cut down the costs by not trying on sauna on time early in the morning at a cost of us paying high monthly fee.

Estoy decepcionada. Pago una tarifa carísima para poder acceder al spa y sauna que se supone ser un sitio tranquilo para el rejuvenecimiento. Hacen clases deportivos en el jacuzzi con el altavoz soñando encima de la música de meditación y el instructor gritando los pasos. Bloquean al jacuzzi entero así que no se puede usar a las sillas de masaje ni a la cascada. Para esa experiencia iría al DIR pagando 70% menos. También han quitado todas las máquinas de abdominales, no todos podemos hacer CrossFit.

Apparently not the only one with bad customer experience. Came in with 3 friends to get a subscription, first thing I hear is that people over 30 pay almost 30 euros more per month. "student discount", bruv what student is 30 years? Okay fine, then we ask for a tour to sign up as well, I ask for a mask since I threw mine away, they say "we don't provide masks", I say "you obviously have gym masks on your face, if I can't get one for free, how about I subscribe now for a month and you give me a branded mask that you and other gym goers are wearing? " "Manager" looking guy says no. I politely smile and say thank you and tell my friends they can go ahead with the tour and sign up without me.

Extremely poor sense of business, declining customers willing to pay and, just general poor customer experience, which apparently a lot of reviews say. So nah I'm good. Plenty of gyms in Barca.

Gym it self looks nice though, staff
IS but they lack some business understanding pushing away paying customers and the C level decision like people over 30 having to pay more.

Me regalaron un bono Regalo spa +masaje y Me senti muy agusto con el personal de recepción y en general.las instalaciones todo correcto, los vestuarios amplios con secador de pelo, plancha de pelo.todo bien indicado.

Very nice and complete gym, I gave it one star as they need a major improvement in customer service, I was a member for 5 months and in the end they treat you badly.
I missed my payment deadline for 3 days and they wanted to charge me again “matricula” there was no way to find some common ground so of course I decided definitely cancel my membership.
To the management of the gym, I strongly advise you to update your policies and improve your customer experience, your gym is getting outdated.
I know a couple of people that left the gym for similar reasons.

Was a member for a few months here after I moved to this area and was a member before at Sagrada Familia. Well, SF is a way better choice than Balmes. The fee is less and in SF you get more value for your money. Balmes is a small gym with a small wellness. Customer care is not existing. When you stop your membership and you want to come back within some months you need to pay a extra penalty fee, customer care is stimulating people to come back to you, not penalizing. A shame and missed opportunity.

Overall great gym, what I noticed however is that the spa area isn't as clean as it should be, wood on the floor is broken, water in some pools is dirty. Other than that great place!

No hay respuesta por parte del management respecto a las críticas en los comentarios? He sido socio de otros centros del grupo y cero problemas, al contrario. Actualizare review si se dignan a responder.

No cumplen Protocolo COVID. Si quiere venir a un gimnasio donde no obliguen a usar mascarilla, es la mejor opción!

Es club con mucho potencial, buenas instalaciones y entrenadores pero el personal deja a la decepcion, las demandas de los clientes no son gentionadas, no se hace caso, no constestan emails de quejas, tampoco hay una conversacio positiva.parece que entrenas de gratis y que no te pagas ciento y pico euros al mes.malo atendimento y puedes llevar una bronca de la chica da de limpieza si estas 2 segundos sin mascarilla.y te dice PONTE LA MASCARILLA como si te diera un orden.por favor a nivel de club como este en teoria el minimo es 'por favor puedes fijar te en la mascarilla gracias´. Y de hecho he sacado 2 minutos para poner maquilage a la boca.mala experiencia en general, la responsable habla duro y es poco amable no recomiendo nada

Más que un gimnasio! Los profesionales del centro son fantásticos, las instalaciones esplendidas y el servicio excelente!

La verdad que en plena calle Balmes, es difícil encontrar sitios así, tiene unas termas muy chulas, el personal súper profesional y atento. Las instalaciones novedosas y súper cuidadas. 100% recomendable.

Fui invitado por una socia y la verdad que es un gimnasio muy justito. La zona de aguas pésima, estando la sauna húmeda cerrada indefinidamente y el acceso a la sauna seca limitado a una persona, encima exigiendo ponerse la mascarilla en el interior.
La zona de pesas y de cardio bastante mediocre para el precio de la cuota, un quiero y no puedo.
Para rizar el rizo, un día que voy y vi una trifulca entre una trabajadora y una socia, siendo la trabajadora muy mal educada y prepotente.
No se lo recomiendo a nadie!

Just came to buy a day pass just to be told that I can buy a day pass only if I’m a friend of someone who’s already a member. When I asked her “why? ” She told me.wait for it.because of coronavirus!

I smiled and introduced myself to a guy standing next to me and we talked for a bit and I asked him can I be his friend, he told me yes and we shaked hands in front of the lady at the reception and then I told to her that I have a friend here now, but she told me she saw what I just did and that it doesn’t count if I just met him and that we need to be friends longer she said and then I walked away and therefore giving one star review for this poor treatment.

This is obvious discrimination and against the law. It felt like a racism too, I can’t be positive, but I’m sure if I were a local I wouldn’t have any issues getting in.

Lovely facilities.
The management hasn't a clue about dealing with their clientele, or managing a premium health club in general. I feel for the friendly and motivated staff working there.
A complete management overhaul would probably be the only way to save this place.

Not letting people take a day pass to test the gym. Very sad. You have to have a friend to enter the gym.