Aloft Madrid Gran Via

I have mixed feelings about my stay. Credit where credit is due the hotel is comfortable and the staff were friendly and helpful.

However, I wish I had read some of the reviews before booking because I would have chosen somewhere else. The hotel is located next to a club that is open until 530am Thursday through Saturday. So every night I struggled to sleep through the sounds of music and bass thrumming through my room. After a few nights of sleeping and touring during the day this lead to feel constantly exhausted.

The room is a good size and comfortable. Our shower water pressure was not great - if you want hot water it barely came out, cold water the pressure was intense. And, like other reviewers, the rooftop was closed and this was not disclosed during booking or checking in.

Experiencia más que grata, han acertado con las almohadas y colchón, raro en mí pero puede dormir sin problemas. Ubicación buena, desayuno bueno, servicio genial.un puntuacion TOP para este hotel.

Me and my 2 friends chose this hotel for a 4 night stay based on recommendations of family/friends and the awesome pictures of the website that included a rooftop bar and rooftop pool. Both the rooftop bar and pool are currentmy closed without any notice. We would have considered other options if that was the case. I asked the front desk for options to switch to a differnt Marriott hotel or other Madrid hotel with rooftop option and they said I would be charged a fee for leaving early since i booked for 4 nights. So instead of being excited tobe here in Madrid I feel let down and stuck after checking in. The rooms seem nice but beware if you are considering this hotel in part for amenities thart don't exist or are closed without any notice.

Excelente estadía en el hotel. Muy bien ubicado a unos cuantos metros de La Gran Vía y de la plaza el Callao con 2 estaciones de Metro. Recomendadísimo. Excelente atención

Service is marvelous, room is spacious. I like their shower room, good water pressure. Prime location, easy access to go around in Madrid.

Staff incredible, view incredible. Honored my titanium status and received insane terrace room. Location ideal for all of main Madrid attractions

The ladies working on the 3rd floor reception and breakfast area were among the nicest and most helpful I have encountered in a hotel. Gracias senoras.

Great find in the middle of Madrid walking distance for shopping, eat out and drinking would definitely recommend

El hotel está muy bien ubicado, habitaciones cómodas, limpias, y sin ruido de la calle. Todo el personal muy amable. Piscina y roodtop bar con buenas vistas.
Hotel perfecto para disfrutar de Madrid

El bar en la terraza está espectacular, tiene una vista preciosa y la atención maravillosa, Juan el coctelero lo máximo!

Great location, be nice if there was room service though. Really is missing the room service if you are here on business and working odd hours.

Rooftop view is amazing. Food and beverage prices really reasonable, no gouging! Staff super friendly.

Marriott confirma con Aloft Gran Via que es y será la mejor cadena hotelera americana en España

This Marriot co-branded hotel was very nice. Although the exterior is not much to look at the interior and room was updated, clean, and comfortable. The hotel staff is outstanding. This Hotel is located in the heart of the Madrid historic area, walking distance to everything.

A comfortable, clean hotel with the incomparable Anka working her hardest to keep breakfast enjoyable and efficient! She is a gem!

Super amables y atentos, fuí con mi mujer a celebrar su cumpleaños y tuvieron un detallazo q nos hizo el día. Volveremos!

Pros
Really really friendly staff
Excellent location
Clean
Nice room

Cons
Terrible sound proof in the room, we could hear people in the other room snoring, walking, talking, their Tv.everything:)
Something was wrong with the electricity in the room, if the sensor couldn't detect movement the lights would turn off. It's amazing when that happens while you are showering (at least 5 times) and you end up in complete darkness (no windows or emergency exit lights in the bathroom).
We had a free breakfast but it was hard to find the normal table to eat so we went maybe twice. You basically eat in the lobby so most tables are lounge tables.
For the rooftop bar there is a chance there are no available seats outside, we managed to sit outside only on one occasion (we were there 6 nights) after waiting half an hour.
Maybe it's not busy early afternoon.

This was a 5 star review but I decided to take 3 stars because it has a few issues that are mayor offenders for me.
The good:
1. Employees are beyond friendly and help-full, first time in my life that Hotel Reception goes the extra mile to help and make your trip more comfortable.
2. Rooms are beautiful, spacious, VERY CLEAN, high speed wifi, secure, and modern
3, yes, it does have Cold AC during Fall and that is a super plus for us.
4. Location was excellent.

The not so good:
Hotel is very close to Nightclubs and Bars. For me is very frustrating to get to my room tired after a long day in the city and having to deal with a Party (Club) below me. It was extremely loud. You can feel the Subwoofer vibrations. We felt that this is something Aloft needs to advertise and warn customers before they decide to stay. They changed us to another part of the Building and everything was better (still noisy but not uncomfortable).
Then the next weekend arrived and the music was even louder. Making our stay very uncomfortable again.
If you don't mind loud music and a subwoofer bass shaking your room, then by all means, stay there. If you want a quiet sleep, please, run from this hotel and anything close to it

Hôtel qui ne vaut pas 4*. Nous avons été déçu par le manque d’isolation des fenêtres surtout lorsque la chambre donne sur une rue très passante et pourtant située au 3ème étage, nous entendions tout ce qu’il se passait dehors. La ville de Madrid étant très bruyante de jour comme de nuit, il a été compliqué de se retrouver au calme. La piscine était fermée et cela n’était pas précisé sur le descriptif (pas de dates précises mentionnées). Évidemment nous avons été grandement déçus car nous avions choisi cet hôtel aussi pour cet élément en Avril période où les températures s’y prêtent. D’autant plus que la piscine n’en est pas une: c’est un petit bassin d’1m de profondeur et de longueur. Il n’y a pas d’espace pour les transats. La terrasse du bar est ouverte à tous, même aux clients ne séjournant pas à l’hôtel, pas d’emplacement réservé aux clients lorsque nous voulons prendre un verre, nous faisons la queue comme tout le monde et on ne nous garantie pas l’accès s’il y a du monde. L’espace petit déjeuner n’existe pas, il est situé au même endroit que l’accueil, entre fauteuils et espace de jeux, très inconfortable. Les aliments proposés sont toujours les mêmes, peu variés. Je ne recommanderai pas cette adresse car le rapport qualité prix n’est pas au rendez-vous. L’hôtel est cher pour ce qu’il est.

Awesome, they accommodated my family at no extra charge when they came to visit. My two yr old had his own little housewife a mattress. Location is in the heart of madrid, any food you want is at your fingertips.