BBVA, Alicante

Venir corriendo, llegar a las 14: 08 con horario de abierto hasta las 14: 15 y encontrárselo cerrado con los empleados dentro sin querer atender es de risas.

El nuevo servicio de ventanilla de 8: 30 a 11 es nefasto, no todo el mundo puede ir a esas hora al banco. He llegado a mi hora habitual de siempre a hace un ingreso de efectivo en monedas con blister y me han denegado la operación alegando que la caja estaba cerrada, cuando había otro cliente delante de mí haciendo ingreso de efectivo a las 13: 45, pero claro si es amigo si que lo hacen. Después de muchos años con este banco creo que entre la comisiones y la decadencia del servicio en oficinas es hora de cambiar. NO LO RECOMIENDO!

Servicio muy deficiente, largas esperas y el telefono no atiende.una oficina que mas que una oficina parece un ambulatorio con la gente esperando sentada.parece como si viajases al pasado al hacer los tramites.

Un desastre
Ningunas organicaciones
Seria tiempo.de cambiar el. *management* o ir a seguir cursos
Horas de espera!
Saludos

They act like you should be grateful for being allowed to bank with them! And after hours safety in the ATM area is also severely lacking.
I went to pay a parking ticket incurred with a rental car in Germany.
After the bank teller was done chatting with an acquaintance who, hearing from the conversation I got to enjoy while waiting for several minutes at the counter after it was my turn, seemed to be a retired bank manager killing time hanging around the place, I presented the pink standard European international bank transfer form the German department of transportation sent along with the traffic ticket.
I explained in Spanish that I wanted to pay the ticket from my BBVA bank account. I live here in Spain, but was new to the online banking app and my (Spanish) husband was out of town.
Reply from bank teller: “You have to go pay that in Germany. ”
Thinking I probably misunderstood, I replied that seemed hard to believe to me and explained again that the pink standard European bank transfer form I showed him was exactly intended for this purpose.
Reply from bank teller: “No, you have to go pay it in Germany. If you get a traffic fine in China, you have to go pay that in China. ”
Outrageous, a total insult to one’s intelligence and a complete disregard for even the most basic manners, let alone customer service.
Realizing it is impossible to reason with someone whose career goal in life obviously is avoiding work by merely shipping out clients with the least amount of effort, I left him to continue his chat with his acquaintance and waited until my husband was back in town to take care of it through the bank app.
They also need to do something about the safety in the ATM area: after bank hours, it is taken over by addicts setting up camp to spend the night there in sleeping bags. While I feel sorry for their plight, it deters me as a customer from taking out money from the ATM at those times.