CHANEL Barcelona Store

A very pleasent surprise.

Like my titles say I was very pleasantly surprised by the beauty of the CHANEL store and hospitality of the staff. Usually, staff in high-end stores act like they make it rain and if you are just looking they don t care for you. On the day when I was going there weren't many people as usual so you don t have to wait to get inside. I ended up buying my first CHANEL item and I was very happy. I was offered a drink. They will also help you with your de tax documentation. When I visited the store for the second time to buy perfume I was also treated very nicely and again offered a drink even though I was buying only perfume I was treated with respect. So if you are in Barcelona and you are thinking of purchasing a CHANEL bag or exclusive perfume or you are just looking for some particular item, I highly suggest you visit this store you won't be disappointed.

30 minutes wait for nothing. Wanted to buy a bag and 10 people before us just wanted to make photos inside.
Wonderful client experience for a "luxury" brand.

Absolutely horrible service and taints Chanel's reputation - they are short-handed and seem to like it that way. The staffs kept pushing customers from one to another among themselves and had no interest in making a sale at all. Imagine the helplessness when shoppers are totally ready to part with their money and just can't because the staff won't let them!

I bought a wallet today, didn’t check it before it got packed - my bad, but I never check in any Chanel store. And when I returned to hotel opened the package, the wallet is defective - it’s tilting and cannot flap correctly. Look at the skin in the bottom, I never saw any lamb skin as crumpled as it is; all sewing down there is super sloppy. Cannot believe a product as defective as this passed quality check and was sold to a customer.
If you ever go, triple check before yours gets packed.