Hertz, Manises

Bottom Line: DO NOT RENT FROM HERTZ! This company, or at least their Spanish branch is run by criminals. Similar to other reviews I've just seen, my rental car had pre-existing damage that I did not notice during my pre-inspection (in the very dark garage with no assistance from any employees). I therefore became liable as soon as I drove it off the lot and didn't realize until I was on the highway and could hear the road as if a window were down. Not wanting to ruin my trip since I was on a tight timeline, I took pictures with timestamps/geotags at my destination as proof. Upon returning the vehicle two days later, all their employees insisted "We would never rent a car in this condition, it's your fault. " I built a very detailed case and sent it to the email provided by their customer service phone number. I wasn't contacted until 45 days after the incident, by a different email! The Hertz representative then took 7 days to respond to my first email, and five days to respond to the follow up email with a threat that if I didn't pay in a week they would take legal action. They also would not give a phone number for contact, only email. Horrible experience and rude staff all around.